Delivery & Order Processing Policy
Order Processing & Production
- Order Reconfirmation: Customer confirms order details.
- Material Procurement (within 2 days): Immediate notification if delays occur.
- Manufacturing (4-5 days): Starts within 3-6 days from confirmation.
- Quality Control (1 day): Ensures quality standards.
- Pre-Dispatch Verification: Final customer confirmation required.
Delivery Timeframes
| Scenario | Expected Delivery Time |
|---|---|
| Standard Delivery | 2–3 Weeks from dispatch |
| Peak Seasons or Unavoidable Delays | Up to 6 Weeks |
Note: Estimated timelines are provided. Any changes will be communicated promptly via SMS or email.
Bangalore Shipping & Charges
| Floor Level | Delivery Charge |
|---|---|
| Ground to 2 Floors | Free |
| Ground + 3 to Ground + 4 Floors | ₹500 per delivery person |
| Beyond Ground + 4 Floors | ₹250 per additional floor per person |
Note: Charges apply for manual handling when lifts are unavailable at the delivery location.
General Conditions & Customer Support
- Adjustments & Cancellations: Free within 24 hrs, charges apply after materials procurement.
- Refunds: Processed within 7-10 days via original payment method.
- Tracking & Updates: Regular email & SMS updates post-dispatch.
Customer Support
Kateandmark reserves the right to make the final decision on policy ambiguities.
Order Fulfillment Flowchart
- Order Reconfirmation → Procurement
- Production Begins → QC Check → Packing
- Pre-dispatch Verification by Customer
- Dispatch and Delivery
For support, contact us: